Shipping & Returns
We ship all item ordered on www.scentsation-online.com using reputable courier companies including DHL and FedEX RedStar.
Your orders are generally dispatched 1 working day after order is placed and payment received (if bank transfer is chosen as payment option).
Order Placed before 12pm within Lagos would delivered next business day. Order placed within Lagos would be delivered 1 working after dispatched and orders for other state would normally take 2 – 3 working days depending on the state.
Please ensure you have your phone with you once your order has been marked as shipped as this would allow our courier to contact you.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, as shipping fees will apply to each order if placed separately.
In the event that you are not satisfied with your order, please return unopened and unused item in its original condition within 30 days for a full refund. Please enclose a brief letter including your name and address and an explanation as to why you are making the return. Please note we do not refund any shipping / postage you may have been charged.
You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us within 48 hours. We will replace the goods or refund your payment, as appropriate.
You must retain all original packaging, including outer packaging, to use if returning the items. If the goods are incorrect you must return them without removing the cellophane wrapper.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Returns should be shipped directly to the address below. When returning the product, please include the following information with your return:
- Street Address:
- Phone Number:
- E-mail Address:
- Original order confirmation no. or invoice no.:
- Return authorization code:
- Reason for return:
- Return Shipping Address: